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We Sell Everything Poultry

Delivery & Returns


The delivery is to UK mainland addresses only. The Delivery rate is £4.99.


Your Order will be delivered by the Royal Mail or Parcelforce/Interlink Express. The time of the delivery is between 3 to 5 days if the goods are in stock. Unless you have requested a next day delivery, we aim to dispatch all items within 2 days of the receipt of an order.


If you have provided an e-mail address, you should receive a dispatch e-mail once your Order is dispatched.


If your Order has not been entered the dispatch process, you may cancel or change your Order without additional charge. Please call us on 01580-882255.

Once your Order has entered the dispatch process or has been delivered to your address, you may still cancel or return your Order for a refund or change your Order for another item. This must be done within 14 days period from receipt of your Order.


If you want to return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.


Please be aware we only offer a refund where goods have not been shipped or on inspection of returned items. All refund requests are dealt with on a case by case basis.


Sale Items are non-refundable; we will exchange or send vouchers to the value.

Please note that personalised and ‘Special Order' items cannot be cancelled once the order has been processed.

The items being returned under complaint will not be accepted unless clean and dry - Health and Safety Act 1972.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive at our store.

If you wish to return an item please post it to and mention the reason of the return:

John's Cross Tack Room

John's Cross
East Sussex 
TN32 5JJ

Tel: 01580-882255

E-mail: sales@johnscrosstackroom.com